Customer Service Onboarding Expert for eloomi

We have the best customers in the world and they deserve the best service - we need you, who are ready to drive impact and deliver the best possible customer journey ever!
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We are looking for a talented Customer Onboarding Expert to join our great Customer Service team. It is a must, that you have excellent English language skills. 

It will be your main responsibility to help our valuable customers adapt eloomi to their learning and development processes by using your knowledge of the product, best L&D practices and our operational procedures. 

Sounds cool, right? Up for this chance to drive people development and to make a difference for eloomi’s great customers? Then read on! 

The top 3 must-have key success drivers

  • Learn and become conversant in the eloomi product and use cases of our customer base
  • Take on operational control of initiatives to ensure our customers realize their business goals with eloomi
  • Have a high working drive, positive mindset and an efficient low-bureaucracy execution of tasks

The top 3 must-have key business drivers

  • Onboard, launch and support new and existing customers within agreed timeframe through webinar trainings, support chat, and 1:1-sessions
  • Increase loyalty and rate of product adoption and expansion within  customer base
  • Actively follow up on customer engagement stats and health checks

Who are you?

You have a natural customer focused mindset and you are a true problem solver. You are empathetic, caring and a dedicated professional, that goes the extra mile to help customers grow their businesses and make them more efficient. You have a passion for HR-trends, processes, pains/challenges and how mid-market organizations drive people development, and you can leverage the momentum of this interest and knowledge to constantly develop yourself in the role.

What is the job about?

  • Delivering best-in-class customer service to eloomi’s customers and partners using a client-centric approach to ensure launch, adoption and engagement
  • Being eloomi’s product and L&D process expert
  • Collaborating daily with your colleagues and manager to further develop internal competences and processes in the team.
  • Developing and maintaining strong relationships with cross-functional internal teams including Sales, Product, and Marketing
  • Planning, executing and following up on customer meetings and training sessions
  • Following our customer journey and onboarding operations to secure consistency in our services
  • Supporting the business by providing key data points
  • Helping build social proof through getting reviews and facilitating user story creation
  • Reporting to the Head of Customer Service

Skills and Qualifications in the job

  • Experience in running software onboarding- and adoption projects for customers
  • Highly detail-oriented and able to manage multiple projects and tasks simultaneously
  • Organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met
  • Excellent communication skills and analytical skills
  • Comfort working in a fast-paced and -changing environment
  • Excellent time management skills

What do we offer

eloomi has a professional and informal work environment with friendly people and a strong culture, and you will feel welcome in our eloomi family.

We have fun and we get energy from working at eloomi, because together we are strong, and we bring amazing things to life by being innovative together with other smart people and rock stars.

We have flexibility and a playground of empowerment, that makes us create excellent solutions and perform at the highest level at eloomi.

Are you looking for, what we call “the must be there” benefits, then we got it! We have sodas, snacks, music, soccer games, social events, celebrations, Monday morning breakfast to kick off the new week and Friday afternoon pitch to share knowledge and become smarter all ending with wishing each other a great weekend. We are completely transparent, and you get strong insights to the company at all levels.

We have the coolest office right in Telia Parken, the home of the local FC Copenhagen and the Danish national soccer teams. You can work at your desk with a full view of the Danish National Football Stadium "Parken". Look the other way and you are in the nature of “Fælledparken” or walk less than 5 minutes to the Metro or drop your bike right outside the office!

We are ONE eloomi

We are 100% committed to our values and culture. We call it ONE eloomi, which is the ability to make our team culture even stronger, and the initiative to build even more awesomeness into eloomi and around our strong culture and values. ONE eloomi is about further developing our behavior, our processes and our product and services. Obviously, all employees play an important role. Without our employees – no eloomi and we believe everyone are awesome.

We have eloomi core values

Reliable - I stick to what we agree on and follow our guidelines - a deal is a deal

Energizer - I contribute to a fun and positive work environment

Performer - I go out of my way to perform and execute important work with no bureaucracy

Transparent - I communicate honestly, directly and with an open mind

Inspirator - I share knowledge and inspire others to deliver excellence

Team player - I am available for the team and bring out the best in myself and others

We are eloomi and we need smart people and rock stars like you to help us grow our eloomi family. Come do the magic with us and help us do amazing things for our customers. And by the way, our great colleagues in People & Culture work every day for the mission to “be the best workplace you ever worked at”.

We need you now, so if you would like to know more about the position, please contact Head of Recruitment Susie Sandberg on susie@eloomi.com or on mobile +45 9320 5019.

eloomi is an equal opportunity employer and we welcome all applicants. eloomi supports workforce diversity and all applications will be considered equally and against the role profile regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

Check it out at: https://eloomi.com/about/ or https://eloomi.com/csr/

Or, know someone who would be a perfect fit? Let them know!

Copenhagen

Per Henrik Lings Allé 4
2100 København Directions info@eloomi.com +45 31 31 60 60 View page

Meet your future colleagues

 

A multicultural team of more than 20 nationalities who drive diversity and inclusion to create the best place you've ever worked! We're excited to invite you on to our successful journey with a strong ONE eloomi culture, where you too can exercise your strengths and talent.

Already working at eloomi?

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